Janelle Mora, CA DCSS
For over 22 years, the California Department of Child Support Services’ (CA DCSS) Paternity Opportunity Program (POP) has helped more than 3.1 million parents legally establish the identity of a child’s father. California POP launched a successful three-county pilot phase in 1993, and on January 1, 1995, the program became required by the Federal Office of Child Support Enforcement.
“Establishing paternity is crucial because it contributes to a child’s well-being and development,” says CA DCSS POP manager, Kyla Kuryllo. “This legal relationship ensures the child will have access to benefits such as social security, health insurance, survivor’s benefits, military benefits, and inheritance rights; along with knowledge of family medical history.”
There are two ways to establish legal fatherhood: obtain a court order or complete a Declaration of Paternity—also commonly referred to as a “POP form.” Obtaining a court order can be costly and time-consuming since it requires DNA testing and a judicial ruling, but the CA DCSS POP offers their services free of charge..”
The CA DCSS POP unit is small yet mighty, consisting of one manager, two full-time analysts, one “borrowed” analyst, and two student assistants. This handful of staff successfully manage their own customer contact center to assist the public, hospital staff, local child support agencies, and other partners via phone and email. On average, they receive 2,500 to 3,500 POP forms a week…that’s more than 130,000 forms a year!
The POP unit also conducts outreach to the public by participating in health, wellness, and education fairs. They provide training to witnessing agencies, such as notary public, county registrar offices, hospital staff, child care centers, pediatric offices and more so they clearly understand the rights and responsibilities associated with completing the POP form so they can, in turn, better educate parents.
Over the last five years, California has had a total of 970,654 paternities established, with 186,631 occurring in 2016 alone. That’s almost one million children who know who their father is, thanks to the CA DCSS POP team.
Tuesday, September 26, 2017
San Diego DCSS Recognized by the National Child Support Enforcement Association (NCSEA)
Norma Ramirez, Community Relations Coordinator, San Diego DCSS
On August 8th, San Diego County DCSS received the Program Awareness Award for Community Collaboration and Education from the National Child Support Enforcement Association (NCSEA). The award was presented at their annual leadership conference, held August 6th-9th in Scottsdale, AZ.
San Diego DCSS took the honor with a unanimous vote from the selection committee for their innovative approach to educating their parents about the child support process. Earlier in the year, their creative and effective outreach program was also honored at the Child Support Directors’ Association annual conference in the same category, and now it is recognized as the year’s best nationwide.
The goal was to reach parents in outlying areas that were difficult to serve from their local child support offices. By using various media platforms and partnering with local DMVs, San Diego County DCSS aired a brief commercial highlighting the available programs to assist parents within the community. The video plays four times an hour in three local DMVs throughout the county, with an animated format that captures audience attention and helps present a softer side of the child support process.
This worked well to help spread the department’s message, but county staff knew transportation was still a barrier for some of their customers, so they took child support services to them. Partnering with local libraries, San Diego County DCSS launched a social media campaign to advertise the availability of caseworkers within their communities outside of standard business hours. This collaboration, titled “In Your Neighborhood,” makes it possible for parents to meet with their case manager at a location and time that is convenient for them with no appointment needed. It is truly a one-stop shop, handling issues from case opening to order modification. This partnership started with two local libraries which were fairly distant from any county child support office, and has now grown to 14 sites including one in southern Riverside County.
San Diego County DCSS is proud to have their efforts recognized, and hope that other states and county offices are inspired to get creative in the way they serve families.
Fresno County DCSS Celebrates Jobs Well Done
Kacie Elder, Supervising Child Support Officer Fresno DCSS
On Wednesday, July 26th, the management team at the Fresno County Department of Child Support Services (Fresno DCSS) hosted an appreciation event for their staff. They braved the heat and manned the BBQs, serving polish dogs, hamburgers, cookies, soda, and more, to show staff how much they are truly valued.
On Wednesday, July 26th, the management team at the Fresno County Department of Child Support Services (Fresno DCSS) hosted an appreciation event for their staff. They braved the heat and manned the BBQs, serving polish dogs, hamburgers, cookies, soda, and more, to show staff how much they are truly valued.
The event had a baseball theme, which was reflected in everything from the table decorations to the jerseys and hats sported by staff. The staff appreciation lunch was held after the Employee Recognition Awards, which recognized employees for their years of service to the county. Various awards were presented to individuals and teams who have demonstrated excellence throughout the past year.
Award recipients were nominated by other staff and there were door prizes, including Starbucks and other gift cards, presented to some who took the time to nominate coworkers for the awards and detail their outstanding work.
This year’s winners were:
- Employee of the Year – Delia Pizano, Child Support Officer III, Court Team
- Rookie of the Year – Mai Vang, Office Assistant II, Legal Support
- Excellence in Team Work – The CSO Court Team
Special guests in attendance included Fresno County Administrative Officer Jean Rousseau, Supervisor Nathan Magsig and his staff, and from CA DCSS, Director Alisha Griffin, Communications Director Dana Simas and Regional Administrator Lesley Bell.
Department of Child Support Services recognizes DeAnne Sandoval for Nearly Four Decades of Service
Janelle Mora, CA DCSS
For DeAnne Sandoval, what initially began as a job to support her own child turned into a career of supporting thousands of children over almost four decades. As a single mother of a toddler, seeking a job with benefits and steady pay, DeAnne applied to be a file clerk in the family support division under the Alameda County District Attorney’s Office and was hired in August 1979.
With her competent character and eager spirit, DeAnne promoted twice within six months of being hired. She went from filing cases and delivering mail to entering information as a data entry clerk in the input-output unit, then became the unit lead. After two years, at the age of 23, DeAnne became a supervisor. A few years later, she was in charge of all clerical staff, data entry staff, and summer interns. After taking on the responsibility of managing approximately 50 people for five years, she took six months off for maternity leave for her second child.
As her family grew, so did her unit and responsibilities. Receiving yet another promotion, DeAnne was in charge of both files and records and the input-output units for staff in the main office in San Leandro and the office in downtown Oakland. After a decade working for Alameda County, DeAnne opted for a part-time position as a lead caseworker III in the interstate unit to spend more time caring for her daughter and infant son.
After 11 years of bringing up her children, DeAnne returned to her previous supervisor position full-time, but it wasn’t long before she was yet again on the move. After three months, she applied for two promotional opportunities she had eyed throughout her career and was selected for both. At this point DeAnne faced a decision; work in a technical world that was both new and intriguing, or manage staff, something she both enjoyed and was good at. She chose the technical route, assisting the transition of all county child support agencies to a single, statewide system – Child Support Enforcement (CSE).
In 2007, during version one of the statewide CSE conversion effort, DeAnne oversaw the Alameda validation team whose primary role was to ensure legacy data mapped accurately to the new system. One of the greatest highlights of DeAnne’s career was to learn that Alameda was the first county to convert to CSE V1 without a single piece of data falling out as a reject. As Alameda’s Systems Coordinator following conversion to CSE V2, she wore many hats— she was the primary go-to person for questions on the new enforcement system, business processes, and data monitoring. Additionally, she trained Alameda staff on utilizing the federal case registry for parent locate information, cleaned up CSE data, assisted parents who had issues with mistaken identity, and resolved duplicate cases and participants.
In 2012, DeAnne moved to the foothills, commuting from Auburn to Pleasanton every day for work. After 33 years of working for Alameda DCSS, she was deeply attached to the staff.
“They all watched me grow up, they helped me raise my kids,” said DeAnne.
Her co-workers were like family. As the two-hour (each way) commute began to weigh on her, she decided to apply for positions at the State of California. In September 2012, DeAnne began a new chapter with the California Department of Child Support Services as a senior information systems analyst in the Technology Services Division.
Looking to get back into management, DeAnne applied for the staff services manager II position in the Statewide Training Branch and was selected for the job in 2014. After two years, she applied for the branch chief position and was promoted to the position she holds today, overseeing the Training Development & Delivery unit and the Web- Based Learning & Support unit.
“The Statewide Training Branch staff are my family now”, said DeAnne.
DeAnne, now a proud grandmother of two, celebrates her five-year anniversary at CA DCSS this month, but celebrated her 38-year anniversary working for child support in August.
For DeAnne Sandoval, what initially began as a job to support her own child turned into a career of supporting thousands of children over almost four decades. As a single mother of a toddler, seeking a job with benefits and steady pay, DeAnne applied to be a file clerk in the family support division under the Alameda County District Attorney’s Office and was hired in August 1979.
With her competent character and eager spirit, DeAnne promoted twice within six months of being hired. She went from filing cases and delivering mail to entering information as a data entry clerk in the input-output unit, then became the unit lead. After two years, at the age of 23, DeAnne became a supervisor. A few years later, she was in charge of all clerical staff, data entry staff, and summer interns. After taking on the responsibility of managing approximately 50 people for five years, she took six months off for maternity leave for her second child.As her family grew, so did her unit and responsibilities. Receiving yet another promotion, DeAnne was in charge of both files and records and the input-output units for staff in the main office in San Leandro and the office in downtown Oakland. After a decade working for Alameda County, DeAnne opted for a part-time position as a lead caseworker III in the interstate unit to spend more time caring for her daughter and infant son.
After 11 years of bringing up her children, DeAnne returned to her previous supervisor position full-time, but it wasn’t long before she was yet again on the move. After three months, she applied for two promotional opportunities she had eyed throughout her career and was selected for both. At this point DeAnne faced a decision; work in a technical world that was both new and intriguing, or manage staff, something she both enjoyed and was good at. She chose the technical route, assisting the transition of all county child support agencies to a single, statewide system – Child Support Enforcement (CSE).
In 2007, during version one of the statewide CSE conversion effort, DeAnne oversaw the Alameda validation team whose primary role was to ensure legacy data mapped accurately to the new system. One of the greatest highlights of DeAnne’s career was to learn that Alameda was the first county to convert to CSE V1 without a single piece of data falling out as a reject. As Alameda’s Systems Coordinator following conversion to CSE V2, she wore many hats— she was the primary go-to person for questions on the new enforcement system, business processes, and data monitoring. Additionally, she trained Alameda staff on utilizing the federal case registry for parent locate information, cleaned up CSE data, assisted parents who had issues with mistaken identity, and resolved duplicate cases and participants.
In 2012, DeAnne moved to the foothills, commuting from Auburn to Pleasanton every day for work. After 33 years of working for Alameda DCSS, she was deeply attached to the staff.
“They all watched me grow up, they helped me raise my kids,” said DeAnne.
Her co-workers were like family. As the two-hour (each way) commute began to weigh on her, she decided to apply for positions at the State of California. In September 2012, DeAnne began a new chapter with the California Department of Child Support Services as a senior information systems analyst in the Technology Services Division.
Looking to get back into management, DeAnne applied for the staff services manager II position in the Statewide Training Branch and was selected for the job in 2014. After two years, she applied for the branch chief position and was promoted to the position she holds today, overseeing the Training Development & Delivery unit and the Web- Based Learning & Support unit.
“The Statewide Training Branch staff are my family now”, said DeAnne.
DeAnne, now a proud grandmother of two, celebrates her five-year anniversary at CA DCSS this month, but celebrated her 38-year anniversary working for child support in August.
Friday, September 1, 2017
Child Support Awareness Month (CSAM) Recap
Sutter County
The Department of Motor Vehicles (DMV) will be showing a Sutter County DCSS video during the month of August for Child Support Awareness Month. See the short clip here
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| Sutter 7/1 - 7/31 |
Shasta County DCSS went above and beyond by reaching out to the community at the Mount Shasta Mall. They handed out DNA kits to families and had children create their own buttons for fun. This was a very creative way to inform families about DCSS services.
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| Shasta 7/13 |
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| Shasta 7/22 |
Several counties had an all staff picture taken to show pride in the work they do. Shasta County DCSS had their picture taken and San Luis Obispo County DCSS had theirs taken for a local newspaper “The Tribune” on August 3rd.
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| Shasta DCSS 7/31 |
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| San Luis Obispo DCSS 8/3 |
Santa Clara County DCSS hosted a display at their County Services building breezeway, located at 70 West Hedding Street in San Jose. The display included Child Support Awareness Month posters and a variety of other brochures and flyers.
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| Santa Clara 7/31 - 8/11 |
Los Angeles County DCSS sponsored dozens of workshops throughout August in support of Child Support Awareness Month. Held in the communities of Carson, South Central LA, Downey, East LA, Humboldt, Metro LA and Pomona, the workshops focused on employment programs such as the Greater Avenues for Independence (GAIN) AND General Relief Opportunity for Work (GROW).
County Boards of Supervisors Support Child Support Awareness Month 7/25, 8/1, & 8/8
Proclamations for Child Support Awareness Month were made by several counties throughout the state. They included Stanislaus and Shasta on July 25th, Sonoma, Los Angeles and Trinity on August 1st, El Dorado, Contra Costa and San Luis Obispo on August 8th and Madera on August 9th. All proclaimed August as Child Support Awareness Month and expressed support for the tireless efforts and positive community impacts of child support.
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Shasta DCSS Director Terri Morelock with the Shasta County Board of Supervisors
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| Madera County DCSS staff with their proclamation |
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| Sam Luis Obispo DCSS Director Julie Paik shares the moment with her team |
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| Los Angeles CSSD stands with their LA County Board of Supervisors Proclamation for Child Support Awareness Month |
National Night Out 8/1 - 8/4
In recognition of Child Support Awareness Month, Monterey, Merced, San Diego and Stanislaus County DCSS departments participated in their local National Nights Out, bringing child support awareness to their neighbors and taking part in positive community outreach.
Sacramento County 8/1 - 8/31
Sacramento County DCSS has had a staff member on hand in their family law facilitator’s office every Monday morning from 9 a.m. until 12 p.m. and Tuesdays and Wednesdays from 9 a.m.- 3 p.m. The purpose is to provide information and education about child support services.
Solano County
Solano County DCSS put on a display for drivers along Interstate 80 with a special Child Support Awareness Month message.
El Dorado County 8/1 - 8/31
El Dorado County DCSS hosted two child support displays to raise awareness of all the services DCSS offers, one in their lobby and the other at the Board of Supervisors office lobby. These will remain on display throughout the whole month of August.
Los Angeles County 8/1
LA County DCSS staff provided answers to parents about DCSS services at the America’s Job Center of California (AJCC) in East Los Angeles.
Merced County 8/3 - 8/24
Merced County DCSS participated in the downtown Merced Farmers’ Market and Street Faire to raise awareness of DCSS services on Thursday August 3rd, and had two more appearances on August 17th and August 24th.
Los Angeles County 8/3 - 8/5
This year LA County DCSS had the opportunity to be part of the “Park After Dark” event for the Department of Parks and Recreation to provide information and resources about DCSS services.
San Diego County 8/4, 8/5 & 8/11
Families in San Diego started enjoying summer movies at various parks throughout the county. San Diego County DCSS placed a 30-second commercial before the movie began, on every screening in every park, to raise awareness of Child Support Awareness Month.
Monterey County 8/4
At the Breastfeeding Awareness Walk/Fair in Salinas, Kristina Morales was at the Salinas WIC (Women, Infants and Children) Clinic giving out information and answering questions about DCSS.
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| Monterey County DCSS Outreach Manager Maria Cuellar, Child Support Officer Maria Villasenor and Monterey County Supervisor Luis Alejo enjoy National Night Out at Constitution Park in Salinas |
Sacramento County 8/1 - 8/31
Sacramento County DCSS has had a staff member on hand in their family law facilitator’s office every Monday morning from 9 a.m. until 12 p.m. and Tuesdays and Wednesdays from 9 a.m.- 3 p.m. The purpose is to provide information and education about child support services.
Solano County
Solano County DCSS put on a display for drivers along Interstate 80 with a special Child Support Awareness Month message.
El Dorado County DCSS hosted two child support displays to raise awareness of all the services DCSS offers, one in their lobby and the other at the Board of Supervisors office lobby. These will remain on display throughout the whole month of August.
Los Angeles County 8/1
LA County DCSS staff provided answers to parents about DCSS services at the America’s Job Center of California (AJCC) in East Los Angeles.
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| LA County DCSS staff informing the community about DCSS services at the AJCC in East LA |
Merced County DCSS participated in the downtown Merced Farmers’ Market and Street Faire to raise awareness of DCSS services on Thursday August 3rd, and had two more appearances on August 17th and August 24th.
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| Merced County DCSS staff Paula Garcia and Cindy Rodriguez at Merced's Farmer's Market and Street Faire |
This year LA County DCSS had the opportunity to be part of the “Park After Dark” event for the Department of Parks and Recreation to provide information and resources about DCSS services.
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| LA County DCSS staffers Pete Salazar, Jasmin Velazquez and Jesus Galindo in their booth providing information about DCSS services |
Families in San Diego started enjoying summer movies at various parks throughout the county. San Diego County DCSS placed a 30-second commercial before the movie began, on every screening in every park, to raise awareness of Child Support Awareness Month.
Monterey County 8/4
At the Breastfeeding Awareness Walk/Fair in Salinas, Kristina Morales was at the Salinas WIC (Women, Infants and Children) Clinic giving out information and answering questions about DCSS.
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| Monterey County's DCSS staff member Kristina Morales informing parents about DCSS services |
Operation Backpack Recap
Janelle Mora, CA DCSS
San Mateo County DCSS participated in a backpack drive to help support the Children’s Fund Backpack for Kids, a local program helping children on assistance. Staff donated a total of $150 towards purchasing supplies on the Children’s Fund Amazon wish list. Supplies donated on July 6th included: 7 backpacks, 12 notebooks, multiple packs of subject folders, and scissors. The San Mateo office nominated families receiving assistance to the Children’s Fund Backpacks for Kids program.
Monterey County DCSS participated in a countywide campaign, partnering with United Way. At United Way’s “Stuff the Bus” drive, there were 3,335 fully-stuffed backpacks assembled for homeless students in the community, all thanks to the collective efforts of departments across Monterey County.
On July 31st, California DCSS participated in Volunteers of America’s “Operation Backpack” for the second year in a row. This school supply drive helps Sacramento-area students in need. CA DCSS raised approximately $750 and donated 60 full backpacks, beating last year’s total backpack donations.
Ventura County DCSS partnered with the James Storehouse Organization to collect school supplies and backpacks for children currently in foster care. On August 3rd, Ventura DCSS staff donated 29 backpacks, 62 notebooks, almost 100 glue sticks, hundreds of pencils, three lunchboxes, and several other back-to-school essentials.
Placer County DCSS hosted a Backpack Giveaway for children in their local child support program. It was their biggest school supply giveaway yet, receiving over 400 items! The supplies were donated by child support staff and several local businesses, resulting in 26 backpacks filled with a binder, notepad, pencils, pens, colored pencils/markers/crayons, glue, erase, and water bottle.
San Joaquin County DCSS staff donated and raffled off 128 backpacks and over 1,200 school supplies at their 2nd Annual Block Party held August 4th with almost 400 people in attendance. As kids entered, they were given a raffle ticket. Throughout the day, tickets were drawn and kids picked out their backpack of choice, separated by grade level. Items included in the backpacks were notebooks, folders, pencils/pens, calculators, and more!
Riverside County DCSS handed out school supplies to more than 100 children in their “Setting A Child Up for Success” school supply drive, with the collective efforts of all three offices: Riverside, Indio, and Blythe. Beginning August 7th, Riverside DCSS gave away backpacks to each child who visited their office. Additionally, children who attended Riverside DCSS’s Annual Child Support Open House and Resource Fair on August 19th received school supplies. The remaining supplies were donated to local foster care agencies.
Sutter County DCSS asked the community for donations for their “Back2School Backpack Giveaway.” A total of 62 filled backpacks were distributed to Sutter County families in need with support cases ranging from 1st to 12th grade. Supplies were picked up from their office from August 7th-11th. Supplies also went to Casa De Esparanza, school bus drivers, Yuba City School District, and Yuba City Board of Education.
Plumas County DCSS raffled off a backpack full of school supplies each day they attended the Plumas Sierra County Fair on August 10th – 12th. Almost 250 kids entered the raffle, with students ranging from first to eleventh grade.
Santa Barbara DCSS gathered donations from child support offices in both Santa Barbara and Santa Maria for United Way’s “Stuff the Bus” school supply drive. More than a couple hundred supplies were donated on August 14th.
San Mateo County DCSS participated in a backpack drive to help support the Children’s Fund Backpack for Kids, a local program helping children on assistance. Staff donated a total of $150 towards purchasing supplies on the Children’s Fund Amazon wish list. Supplies donated on July 6th included: 7 backpacks, 12 notebooks, multiple packs of subject folders, and scissors. The San Mateo office nominated families receiving assistance to the Children’s Fund Backpacks for Kids program.
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| San Mateo 7/6 |
Sonoma County backpacks and staff
Sonoma County DCSS distributed 150 backpacks, along with other school essentials like notebooks, pencils, crayons, scissors, and glue sticks to kids participating in the child support program, ages 5 to 12. Pick-up events occurred July 19th & 26th.
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| Sonoma 7/16 & 7/26 |
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| Monterey 7/28 |
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| CA DCSS 7/31 |
Napa County DCSS donated 2 backpacks filled with school supplies for a drawing held at their Child Support Awareness Month Community Resource Fair on August 1st. Parents placed tickets in for the drawing and at the end of the event, two winners were chosen.
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| Napa 8/1 |
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| Ventura 8/3 |
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| Placer 8/4 |
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| San Joaquin 8/4 |
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| Riverside 8/7 |
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| Sutter 8/7 - 8/11 |
Contra Costa County DCSS held three office fundraisers to benefit their first ever “Backpacks for Kids” drive. The “High Tea Bake Sale,” “Silent Auction,” and “Tea Party Hat Parade” helped raise $488 to purchase backpacks and school supplies. DCSS employees, their friends, nearby county offices, and vendors like Target also donated school supplies for the drive. Additionally, Contra Costa County Library donated new books to go along with the backpacks, which also came with library card applications. On August 9th, 30 kids were chosen to receive filled backpacks. Pictured is Chris Mims, a winner of a the “Backpacks for Kids” drive, holding a book donated by the Contra Costa County Library wearing the backpack he received.
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| Contra Costa 8/9 |
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| Plumas 8/10 - 8/12 |
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| Santa Barbara 8/14 |
Big Changes to Modernize and Improve CA DCSS Operations Division
Robert Jones, CA DCSS
California Department of Child Support Services is constantly reviewing and improving how we deliver services to our customers. Our current structure has been in place for nearly a decade, yet during this same period of time, the needs of our community have vastly changed, requiring a higher standard of service and responsiveness.
As part of this effort, we are pleased to announce the expansion and reorganization of the Operations Division (OPS). Effective July 1, 2017, the business units of the Office of Payment Management (OPM) began to be integrated into OPS and will be a stand-alone section which will report directly to the OPS Deputy Director. The remaining OPM business units are being incorporated into other OPS division branches that will both consolidate and strengthen similar business functions.
The Centralized Enforcement Branch has been consolidated to include the Enforcement Unit, Intercepts and Locate, Non-Sufficient Funds and the Compromise of Arrears Program. The Centralized Enforcement Branch will also include the Employer Services Section which handles employer data maintenance, verification, analysis, and support.
The Statewide Customer Service Branch will include the Contact Center and Support Section consisting of the Operations Support unit, the Call Center, and the Non IV-D/Centralized Financial Worker (CFW-D) unit.
In addition, we have created a new Centralized Contract Management and Oversight Branch. The new branch will be responsible for performance monitoring, maintenance, and administration of a variety of non IT services secured via contracts, interagency agreements, and Memorandum of Understandings. This team will consist of the SDU Operations unit, the Performance Analysis and Reporting unit and a newly-created Centralized Contract Management and Monitoring unit.
California Department of Child Support Services is constantly reviewing and improving how we deliver services to our customers. Our current structure has been in place for nearly a decade, yet during this same period of time, the needs of our community have vastly changed, requiring a higher standard of service and responsiveness.
As part of this effort, we are pleased to announce the expansion and reorganization of the Operations Division (OPS). Effective July 1, 2017, the business units of the Office of Payment Management (OPM) began to be integrated into OPS and will be a stand-alone section which will report directly to the OPS Deputy Director. The remaining OPM business units are being incorporated into other OPS division branches that will both consolidate and strengthen similar business functions.
The Centralized Enforcement Branch has been consolidated to include the Enforcement Unit, Intercepts and Locate, Non-Sufficient Funds and the Compromise of Arrears Program. The Centralized Enforcement Branch will also include the Employer Services Section which handles employer data maintenance, verification, analysis, and support.
The Statewide Customer Service Branch will include the Contact Center and Support Section consisting of the Operations Support unit, the Call Center, and the Non IV-D/Centralized Financial Worker (CFW-D) unit.
In addition, we have created a new Centralized Contract Management and Oversight Branch. The new branch will be responsible for performance monitoring, maintenance, and administration of a variety of non IT services secured via contracts, interagency agreements, and Memorandum of Understandings. This team will consist of the SDU Operations unit, the Performance Analysis and Reporting unit and a newly-created Centralized Contract Management and Monitoring unit.
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