Director's Message

By: Alisha Griffin, CA DCSS Director

This past year has been full of accomplishments in the many different facets that are child support. We have persisted in challenging and retooling ourselves and the hard work that has already been done will be a strong foundation for the transformational changes that will be needed in 2018 and beyond. Before we start writing those chapters of 2018, I’d like to take a moment to acknowledge some of the great accomplishments that took place throughout the state in 2017.

We’ve broken the ice into better use of technology such as electronic filing which will significantly improve the amount of time it takes to process documents with the courts. Through initiatives like the Behavioral Intervention for Child Support Demonstration Program and DocuSign, we’ve retooled communication with our participants by offering clearer, faster, and more accessible outreach to better meet their needs and expectations. We’ve bolstered partnerships with domestic violence, employment, and social service organizations to create more comprehensive, wraparound services for parents that will ultimately benefit their children.

We’ve embraced more automated pay options like the TouchPay kiosks and the international payment cards that meet the self-service expectations to which the world has grown accustomed. We’ve expanded to a global level and are coordinating and serving more countries to help families from around the world.

This year truly was a convergence of big changes coming together. All of our ups and downs give us great insights to jumpstart 2018. I am inspired by the passion ignited by these coming changes, I look forward to the year ahead and all of the work we are going to accomplish together.

Happy holidays to you and yours, see you in 2018!