Child Support Analyst Receives Award for Groundbreaking Case Management Application

Hiba Salma, an Associate Information Systems Analyst at the California Department of Child Support Services (DCSS) has received the 2016 Outstanding Tech/Line Staff award from the Western Interstate Child Support Enforcement Council (WICSEC.)

In a significant contribution to the child support collection process, Hiba lead a technical team that installed and configured a new online application for the transmission of child support documents between DCSS and child support agencies in Brazil, Estonia, Finland, Norway and Portugal. Germany and the Netherlands are expected to follow shortly.

Hiba next to her award for Outstanding Tech/Line Staff

This new application, iSupport International Case Management, does away with paper forms and correspondence between DCSS and child support agencies in participating countries.  With iSupport International Case Management, foreign child support documents that were previously sent by mail, taking days or weeks, can now be transmitted instantly.  The system also provides the appropriate forms in the user’s native language, eliminating the added time and expense of translation.

iSupport International Case Management has been in pilot use since mid-February 2016.  The application has been so successful; it has been made the mandatory method of transmitting child support case information between participating countries.
Asked about receiving her award, Hiba said she’s “glad to be able to help people.”

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By: Randy Juster, AGPA