We Got ServiceNow!

By: Bob Yoachum, CA DCSS & Dana Simas, CA DCSS

On October 24th, ServiceNow was unveiled for employees at the California Department of Child Support Services (CA DCSS)! This means that reporting IT incidents and requesting Facilities services are now at your fingertips, with the option to be able to track the request as it moves along in the fulfillment process.

 The first phase of ServiceNow is now available for CA DCSS staff with a desktop link automatically installed on all computers. Local child support agency (LCSA) employees will receive access to the current ServiceNow portal in approximately one month, but there is more to come.

“In January, there will be a second release that will include IT change and release management, as well as asset management,” said Enterprise Service Desk Manager and ServiceNow Project Manager Bob Yoachum. Asset management will fulfill the asset reporting needs for LCSAs.

The cloud-based tool allows a more streamlined process for requests that better fosters communication between employees and those tasked with responding to requests. Yoachum has made this product a priority after joining CA DCSS approximately a year and a half ago.