The event brought together child support professionals and business and technology experts and vendors throughout California. Vendors engaged Expo visitors with displays of the latest hardware, software and business solutions that will further enhance customer service and improve the efficiency of California’s Local Child Support Agency (LCSA) offices.
Over the two-day event, more than 100 child support professionals attended presentations and demonstrations from representatives from AT&T, Dell, Hewlett-Packard, InFocus, NWN Corporation, Microsoft, RMG Networks, Technology Integration Group and Verizon.
“It is an opportunity for the LCSAs to connect with DCSS and let us know the visions of the future for their office,” said Sumi Smith, DCSS Assistant Chief Information Officer. “The goal is to move more into the technology of the future.”
Vendors were invited to bring their latest and greatest technology and services to encourage attendees to focus on the future, and the enhancements new technology will provide.
In anticipation of the upcoming LCSA Technology and Equipment Modernization Project, known as “Tech Refresh,” dedicated rooms were provided for Hewlett-Packard and Dell to demonstrate their latest desktop equipment. Surveys were conducted to solicit feedback from the participants.
Attendees also had the opportunity to participate in a presentation and breakout session on bridging the generational gap between the child support workforce and the customer base. Discussions conducted under “Personalized Service” included, the customer and the community office, the high-functioning office and the customer experience.
“We came to see all of the technology opportunities there are for us to do our best work,” said Marcus Mitchell, Director of Kern County DCSS. “It’s great to see all of the different options from the vendors and start to see the vision for what we can do with new technology.”Following the Exposition, the next steps for DCSS are to analyze the survey results to gain a clearer understanding of the technical and business requirements for the LCSAs. The valuable feedback will be incorporated into the planning for the Tech Refresh project.
“I enjoyed the morning brainstorming session, it’s nice to get outside the routine stuff we do and get the opportunity to dream big about the future for child support,” said Don Semon, Director of El Dorado LCSA. With the success of the event, plans will be made for the Exposition to be held on a recurring basis in the future.
The event was organized by DCSS IT staff who should be recognized for their dedication and hard work in making the DCSS Office 2020 Exposition a huge success. Organizers included Viki Gibbs-Lanzaro, Paul Bayliss, Tim Carr-Lovato, Ashlie Curtin, Melody Maduli, Dexter Thomas, Glenda Muschetto, Anne Kwan, Pam Frye, Stacie Davis, Raymond Eddy, Sabrina Sorenson, DCSS IT Service Desk staff, DCSS Statewide Applications Service Desk staff, Catherine Lanzaro, Anne Allen, Travis Totten, Amber Hardeman, Anthony Blue and Shannon Zornes-Cunningham.
A video recap of the event is available on Youtube: https://youtu.be/FronW-UJOsc
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